Terms and Conditions


1.1 These terms create a legal agreement between you ("you" or "your") and Altinstar in relation to our games, and/or any services related to our games (together the "Game" or "Games"). Altinstar refers to www.altinstar.com, the Altinstar page at Facebook or the download version of Altinstar (the "Website") owned and operated by Redwinx ("we", "us" or "our"), a company registered in the Netherlands with registration number 51910659 located at Velperweg 67, 6824 BG Arnhem. You agree that by accessing and/or playing our Games, you are agreeing to these terms our Privacy Policy (see section 11 below) and our Cookie Policy (see section 12 below)

1.2 There is no betting tax or any other kind of tax on customers who play with Altinstar. However the customers are liable towards the enforcement of local laws on this subject.

1.3 When opening an account or playing on the Website the customer is individually responsible in the enforcement of law in the country concerning virtual gaming. The virtual gaming laws in your country may prohibit you playing on Altinstar. We recommend that you take into account the gaming laws or relevant regulations in your country.

1.4 You agree that you are at least 13 years old and that if you are between 13 and 18 years old, your legal guardian has reviewed and agrees to these terms and has expressly consented for you to play our Games.

1.5 You confirm that the age that you have submitted upon registration is correct. If we become aware that the age submitted is not correct, then we reserve the right to close your account.

1.6 You can find these terms at any time by visiting https://www.altinstar.com/en/support/terms/ We reserve the right to update these terms from time to time by posting the updated version at that address. We may do so because we change the nature of our products or services, for technical or legal reasons, or because the needs of our business have changed. The customer’s continued use of our Games shall confirm your acceptance of the updated rules.

1.7 Notwithstanding any translation of these rules or of any bonus scheme conditions, the English Language version of the rules contained on the Website shall be controlling in all respects and any rights or obligations of any party shall be construed solely be reference to such English Language rules. Customers may find additional rules for each game within the games themselves.

1.8 Any bets struck in accordance with these rules shall be governed by and construed in accordance with the laws of England and Wales.

1.8 Our failure to exercise or enforce any of our rights under these terms does not waive our right to enforce such right. Any waiver of such rights shall only be effective if it is in writing and signed by us.


2.1 Our Games may include virtual currencies such as Altinstar Dollars and points ("Virtual Money") or items or services for use with our Games such as Stars ("Virtual Goods"). You can buy Virtual Money and Virtual Goods from us for real money. You agree that Virtual Money and Virtual Goods can never be exchanged for real money, real goods or real services from us or anyone else. You also agree that you will only obtain Virtual Money and/or Virtual Goods from us, and not from any third party.

2.2 You do not own Virtual Goods or Virtual Money but instead you purchase a limited personal revocable licence to use them. Any balance of Virtual Goods or Virtual Money does not reflect any stored value.

2.3 You agree that all sales by us to you of Virtual Money and Virtual Goods are final and that we will not refund any transaction once it has been made. If you live in the European Union you have certain rights to withdraw from distance purchases. However, please note that when you purchase a licence to use Virtual Goods or Virtual Money from us, the performance of our services begins promptly once your purchase is complete and therefore your right of withdrawal is lost at this point.

2.4 We reserve the right to control, regulate, change or remove any Virtual Money or Virtual Goods without any liability to you.



3.1 Specific game rules, scoring rules, controls and guidelines for each Game can be found within the Game itself. Such rules, scoring, controls and guidelines from part to these terms and you agree that you shall comply with them in respect of each individual Game which you choose to access and/or play on.

3.2 The customer is responsible for the internet connection and/or mobile charges that may be incurred for playing our Games. You should ask your mobile operator if you are unsure what these charges will be, before you play.

3.3 We have the right to withdraw or modify one or more of our Games (in whole or in part) without liability to you from time to time. There may also be times when our Games or any part of our Game is not available for technical or maintenance related reasons, whether on a scheduled or unscheduled basis.

3.4 It is the customer’s responsibility to ensure they keep their username and security details confidential. In these terms, references to ‘login details’ or ‘account’ include your username and security details and account for any social network or platform that you may allow our Games to interact with.

3.5 If you fail to keep your login details secret, or if you share your login details or account with someone else (whether intentionally or unintentionally), you accept full responsibility for the consequences of this (including any unauthorized purchases) and agree to fully compensate us for any losses or harm that may result.

3.6 We will not be responsible to you for any loss that you suffer as a result of an unauthorised person accessing your account and playing our Games and we accept no responsibility for any losses or harm resulting from its unauthorised use, whether fraudulently or otherwise.

3.7 We will not be responsible to you for any loss that you suffer as a result of an unauthorised person accessing your account and playing our Games and we accept no responsibility for any losses or harm resulting from its unauthorised use, whether fraudulently or otherwise.

3.8 It is the customer’s responsibility to quote the correct username and password when logging on or telephoning Altinstar.

3.9 Altinstar reserves the right to delete your account if no activity is conducted by you in relation to the account for 180 or more days. In such event, you will no longer be able to access and/or use any Virtual Money and/or Virtual Goods associated with that account and no refund will be offered to you in relation to the same.

3.10 If any kind of fraud is committed concerning the Game on which a bet is placed, Altinstar reserves the right to cancel these bets including multiple bets. The money that is spent on these bets will be refunded to the customer accounts.

3.11 You understand that if you delete your account, or if we delete your account in accordance with these terms, you may lose access to any data previously associated with your account (including, without limitation, the level or score you have reached in our Games and any Virtual Money or Virtual Goods associated with your account).

3.12 Altinstar reserves the right to accept bets from any customer of its own choosing and may prohibit members from betting based on the place they work or the job they do.

3.13 Altinstar reserves the right to refuse or void any bet, including those bets placed as a result of miscarried and/or aborted Games (in accordance with any specific Games rules).

3.14 Altinstar may not be held responsible for any writing, human or software error on their site or third party sites to which their customers are directed. If such a problem is experienced Altinstar reserves the right to refund (void) the placed bet.

3.15 Altinstar does not accept responsibility for the rates, prices and other information on 3rd party sites or affiliate sites and does acknowledge any reliability of this information.

3.16 The use of any artificial intelligence, including but not limited to “robots” by the customer is prohibited. Any customer that we believe to be operating automated software will have their account closed. The Altinstar decision will be final in these cases.

3.17 No matter what the conditions and situation, Altinstar may not be held accountable for any damages or losses resulting from this website or its content. These conditions and situations include any kind of delay or malfunction that may arise during the process or transfer, outage in the communication line, the use or exploitation of the site or content by any individual or errors and discrepancies in the site.

3.18 Altinstar has the right to void the bet or bets of anyone who is acting with the intention of defrauding the company. Real individuals and their relatives, establishments, betting organizers and their employees are included.

3.19 A customer account must belong to the customer and be opened by the customer themselves. Customers cannot do transactions like selling, buying and transferring accounts, transferring Virtual Money and/or Virtual Goods to other accounts and transferring Virtual Money and/or Virtual Goods from other accounts to their own account.

3.20 Customers are unable to cancel or change a bet once the bet has been placed and the acceptance confirmed.

3.21 Altinstar reserves the right to close an account or refuse to open an account without explanation and you will lose any Virtual Money and Virtual Goods that you may have and we will not compensate you for this loss or make any refund to you.

3.22 You agree to compensate us, according to law, for all losses, harm, claims and expenses that may arise from any breach of these terms by you.


4.1 Information, data, software, sound, photographs, graphics, video, tags, or other materials may be sent, uploaded, communicated, transmitted or otherwise made available via our Games by you or another user ("Content"). You understand and agree that all Content that you may be sent when playing our Games, whether publicly posted or privately sent, is the sole responsibility of the person that sent the Content. This means that you, not us, are entirely responsible for all Content that you may upload, communicate, transmit or otherwise make available via our Games.

4.2 You agree not to upload, communicate, transmit or otherwise make available any Content:

  • that is or could reasonably be viewed as unlawful, harmful, harassing, defamatory, obscene or otherwise objectionable;
  • that is or could reasonably be viewed as invasive of another's privacy;
  • that is likely to, or could reasonably be viewed as likely to incite violence or racial or ethnic hatred;
  • which you do not have a right to make available lawfully (such as inside information, information which belongs to someone else or confidential information);
  • which infringes any intellectual property right or other proprietary right of others;
  • which consists of any unsolicited or unauthorised advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes' or any other form of solicitation; or
  • which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

4.3 You agree that you will not:

  • use our Games to harm anyone or to cause offence to or harass any person;
  • create more than one account per platform to play our Games;
  • use another person or entity's email address in order to sign up to play our Games;
  • use our Games for fraudulent or abusive purposes (including, without limitation, by using our Games to impersonate any person or entity, or otherwise misrepresent your affiliation with a person, entity or our Games);
  • disguise, anonymise or hide your IP address or the source of any Content that you may upload;
  • use our Games for any commercial or business purpose or for the benefit of any third party or to send unsolicited communications;
  • remove or amend any proprietary notices or other ownership information from our Games;
  • interfere with or disrupt our Games or servers or networks that provide our Games;
  • attempt to decompile, reverse engineer, disassemble or hack any of our Games, or to defeat or overcome any of our encryption technologies or security measures or data transmitted, processed or stored by us;
  • 'harvest', 'scrape' or collect any information about or regarding other people that play our Games, including, but not limited to any personal data or information (including by uploading anything that collects information including but not limited to 'pixel tags' cookies, graphics interchange formats ('gifs') or similar items that are sometimes also referred to as 'spyware' or 'pcms' (passive collection mechanisms);
  • sell, transfer or try to sell or transfer an account with us or any part of an account including any Virtual Currency or Virtual Goods;
  • disrupt the normal flow of a Game or otherwise act in a manner that is likely to negatively affect other players' ability to compete fairly when playing our Games or engaging in real time exchanges;
  • disobey any requirements or regulations of networks connected to our Games;
  • use our Games in violation of any applicable law or regulation;
  • use our Games to cheat or design or assist in cheating (for example, by using automated means or third party software to play), or to otherwise circumvent technological measures designed to control access to, or elements of, our Games, or to do anything else that a reasonable person is likely to believe is not within the spirit of fair play or these terms; or
  • use our Games in any other way not permitted by these terms.

If you are concerned that someone else is not complying with any part of these terms, please contact us here: support@altinstar.com.

4.4 We do not control Content posted on our Games by other people and therefore we do not guarantee the accuracy, integrity or quality of that Content. You understand that when playing our Games, you may be exposed to Content that you may consider offensive, indecent or objectionable. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any losses or harm of any kind resulting from the use of any Content posted, emailed, transmitted or otherwise made available via our Games.

4.5 We have the right to remove uploaded Content from our Games if we decide in our sole discretion that it results in or from a breach of any part of these terms, or that it may bring us or our Games into disrepute. We reserve the right to monitor any and all Content for any breaches of these terms. However, you acknowledge that we do not necessarily actively monitor Content that is contributed by people that play our Games and we make no undertaking to do so.

4.6 You are solely responsible for your interactions with other users of our Games.

4.7 All calls to Altinstar’s Customer Services and electronic transactions will be recorded in the interest of staff and customers in order to keep our Customer Services quality standard high and provide training to the personnel.

4.8 Altinstar allows only one account per person and these details are stored and checked on our database daily. Therefore any subsequent accounts opened under the same postcode/personal details /IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Altinstar discretion. Altinstar reserves the right to reclaim any monies in this respect. All new registrations are monitored to ensure that duplicate accounts are not opened so please adhere to these conditions.

4.9 Altinstar reserves the right to close a customer account, to refuse or void bets, to refuse to grant a bonus or promotion or to exclude a customer from Altinstar bonuses, rewards or promotions where the customer in question has been abusive or threatening in their communications with the Altinstar customer service team.


5.1 Some of our Games allow you to play against an opponent. You may be able to (i) choose to play against an opponent whom Altinstar selects for you, or (ii) play against one of your contacts on a platform or social network which you have allowed our Games to interact with. Some of our Games may also allow you to search for your friends (for example, by email address) in order to find them to play against. We may also display the display names of your past opponents so that you can easily find them to play again.

5.2 Where Altinstar selects an opponent for you, we may either select at random or use such criteria as we see fit to select your opponent (for example, your past scores or level you have reached in the Game).

5.3 By accessing and/or playing those of our Games which allow you to play against an opponent, you agree to your display name, scores, and other related details being displayed to other users. You also understand and agree that other users may find you by searching for you with your email address. Please note that we will only show your display name publically, and not your email address; another user must know your email address themselves in order to search for you.


6.1 If a customer wishes to initiate a dispute, then they should contact Altinstar’s Customer Service in the first instance using the Contact Us page on the website.


7.1 Altinstar reserves the right to refuse to grant a bonus or promotion or to exclude a customer from Altinstar bonuses, rewards or promotions at any time or to withdraw, change, limit or suspend bonuses, rewards or promotions at any time.

7.2 Altinstar customers automatically receive details of our special offers, free bets and promotions by email, post and text message. Please contact customer service using the contact details available via the ‘Contact Us’ link on the website in order to change these settings or unsubscribe.

7.3 Marketing displayed or sent by Altinstar is age appropriate, and in particular, takes into consideration whether the customer is 18 years or older (or the appropriate legal age of the country in question).


8.1 You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to our Games (other than Content which is contributed and owned by players) is owned by or licensed to us.

8.2 Whilst you are in compliance with these terms, we grant you a non-exclusive, non-transferable, personal, revocable limited licence to access and use our Games (but not the related object and source code) for your own personal private use, in each case provided that such use is in accordance with these terms. You agree not to use our Games for anything else.

8.3 You must not copy, distribute, make available to the public or create any derivative work from our Games or any part of our Games unless we have first agreed to this in writing.

8.4 In particular, and without limiting the application of paragraph 8.3, you must not make available any cheats or technological measures designed to control access to, or elements of, our Games, including providing access to any Virtual Currency and/or Virtual Goods, whether on a free of charge basis or otherwise.

8.5 By submitting Content (as defined in paragraph 4.1) via our Games you:

  • are representing that you are fully entitled to do so;
  • grant us and our group companies the right to edit, adapt, publish and use your entry and any derivative works we may create from it, in any and all media (whether it exists now or in the future), for any purpose, in perpetuity, without any payment to you;
  • acknowledge that you may have what are known as "moral rights" in the Content, for example the right to be named as the creator of your entry and the right not to have work subjected to derogatory treatment. You agree to waive any such moral rights you may have in the Content; and agree that we have no obligation to monitor or protect your rights in any Content that you may submit to us, but you do give us the right to enforce your rights in that Content if we want to, including but not limited to taking legal action (at our cost) on your behalf.

8.6 You must not copy, distribute, make available to the public or create any derivative work from any Content belonging to any other player of our Games. If you believe that your intellectual property rights have been infringed by someone else over the internet, you may contact us by emailing the following information to support@altinstar.com:

  • a description of the intellectual property rights and an explanation as to how they have been infringed;
  • a description of where the infringing material is located;
  • your address, phone number and email address;
  • a statement by you, made under penalty of perjury, that (i) you have a good-faith belief that the disputed use of material in which you own intellectual property rights is not authorised, and (ii) the information that you are providing is accurate, correct, and that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed; and
  • a physical or electronic signature of the person authorised to act on behalf of the owner of the exclusive right that has allegedly been infringed.


9.1 We may link to third party websites or services from our Games. You understand that we make no promises regarding any content, goods or services provided by such third parties and we do not endorse the same. We are also not responsible to you in relation to any losses or harm caused by such third parties. Any charges you incur in relation to those third parties are your responsibility. You understand that when you provide data to such third parties you are providing it in accordance with their privacy policy (if any) and our own privacy policy does not apply in relation to that data.


10.1 We may wish to transfer all or a part of our rights or responsibilities under these terms to someone else without obtaining your consent. You agree that we may do so provided that the transfer does not significantly disadvantage you. You may not transfer any of the rights we give you under these terms unless we first agree to this in writing.


The following Privacy Statement discloses our information gathering and dissemination practices for the Website.
The following Privacy Statement explains:

  • What personally identifiable information Altinstar- collects.
  • What personally identifiable information third parties collect through the Website.
  • What organisation collects the information.
  • How Altinstar- uses the information.
  • With whom Altinstar- may share user information.
  • What choices are available to users regarding collection, use and distribution of the information.
  • What types of security procedures are in place to protect the loss, misuse or alteration of information under Altinstar’s control.
  • How users can correct any inaccuracies in the information.
  • If users have questions or concerns regarding this statement, they should first contact: support@altinstar.com


Copper Black Limited is the sole owner of the information collected at the Website.


During registration a user is required to give contact information (such as a name and an email address). We use this information to contact the user about services on our site for which the user has expressed interest. It is optional for the user to provide demographic information (such as location), and unique identifiers (such as, username and password), but this is encouraged so we can provide a more personalized experience on our Website.


We use your IP address to help diagnose problems with our server, and to administer our Website. When placing a wager, or logging into our secure server, your IP address is tracked against your user ID for the dual purposes of preventing fraud and creating an audit trail. This information is not used or accessed for any other purposes. We may also use information such as email addresses to alert our customers of special promotions that we may be running or to inform you of any news or changes that might affect your gaming experiences. If you would like to be excluded from our email list, please email support@altinstar.com


We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences. Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Website, and to direct pertinent marketing promotions to them.


In order to claim bonus rewards, it is necessary to transmit the Primary account information to taskward.io for the purpose of verifying eligibility for the bonus rewards. This information will be securely processed in accordance with our privacy policy.


A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. http://www.microsoft.com/info/cookies.htm Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.


Like most standard Website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. IP addresses are tied to personally identifiable information to enable our Web-based service.


Our third party advertising company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are not tied to users' personally identifiable information.

Clear Gifs can "work with" existing cookies on a computer if they are both from the same Website or advertising company. That means, for example, that if a person visited "www.companyX.com", which uses an advertising company's clear gif, the advertising company would match the clear gif's identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company.

In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please email: support@altinstar.com



We send all new members a welcoming email to verify username. Established members will occasionally receive information by email and/or SMS on services and special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please email support@altinstar.com to direct you to the respective 'opt' out of such communications.


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please email support@altinstar.com to opt out.


On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. Users may opt-out of these communications. Please email support@altinstar.com to opt out.


We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes. We will not use any information obtained about users to encourage irresponsible gaming behaviour.



Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, our regulator, a government department or agency or other regulatory authority (whether or not having the force of law) where we have a good-faith belief that such action is necessary to comply with, including, but not limited to, a current judicial proceeding, a court order, an order from our regulator, a police enquiry, a legal process correctly served or an investigation in to the integrity of a sport event.


We may disclose (and you agree that we may do so) your personal information to any subsidiaries or associated companies and selected third parties with whom we have contractual relationships (including but not limited to credit card processing companies).


In the event Altinstar goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email prior to a change of ownership or control of their personal information.


Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our account Set Up form has an 'opt-out' mechanism so users who place a wager with us, but don't want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at support@altinstar.com Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.


This Website contains links to other sites. We encourage our users to be aware when they leave our site and to read the Privacy Statements of each and every Website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Website.


From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name), and demographic information (such as location). Contact information will be used shared with the contest sponsors to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.


If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's email address. Altinstar will automatically send the friend a one-time email inviting them to visit the site.


This Website takes every precaution to protect our users' information. When users submit sensitive information via the Website, their information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every year, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected
If users have any questions about the security at our Website, users can send an email to support@altinstar.com


We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorized access to it Copper Black Limited is a Data Controller as defined in the UK Data Protection Act 1998, as amended (the "DP Law") and is registered with the Information Commissioner ‘s Office (https://ico.org.uk/ ). Some products and services are provided in association with third parties, in which case such third party may also be a Data Controller. Any personal data provided by you in response to this Website or otherwise, will be processed by us in accordance with the DP Law and this Privacy Statement. Copper Black Limited will, upon the request of a user, provide a copy of any information held about that person in accordance with DP Law subject to payment by the user of the statutory fee.


If a user's personally identifiable information changes, or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing our Customer Support at support@altinstar.com.


This Privacy Statement and all matters of data protection in connection with the use of the Website shall be governed by and construed in accordance with the laws of the England and Wales, without regard to the conflict of law rules thereof, and any person, by using the Website, irrevocably agrees that the courts of England and Wales are to have exclusive jurisdiction to settle any disputes which may arise out of or in connection with this Privacy Statement.


If users have any questions, please contact us via Email: support@altinstar.com


Copper Black Limited
Bridge House, 4 Borough High Street, London Bridge
London, Great Britain


If you want to review or delete personal information associated with your game account data, please submit a request through our Support page (https://www.altinstar.com/en/support/contact/)

For deletion requests, we will take reasonable measures to delete your personal information from our records. If you have sent content through or posted content on the Service, we may not be able to delete it. We will keep certain records (e.g., personal information relating to payments or customer service matters) where we need (and have rights) to, such as for legal or accounting purposes. We’ll also keep information in order to exercise, defend, or establish our rights.



Cookies are small text files that are placed on your device by websites that you visit. When you visit the website again, the cookie allows that site to recognise your user preferences and other information. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies can be split into two types – ‘Session’ and ‘Persistent’:
Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Persistent cookies – these cookies can remain on a user’s device for a period of time that may cover multiple sessions. They are activated each time that the user visits the website that created that particular cookie. The list below explains the cookies we use and why.
You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.


These cookies are essential to the operation of the website, performing functions such as:

  • Controlling the registration process
  • Recognising you as you log in and use Altinstar websites

We will not use these cookies to store information such as account details or transaction history, or serve you adverts.
Each Essential cookie is administered by Altinstar and no third party.


These cookies provide you with functions and features that help you use the website, such as:

  • Storing your choice of language
  • Support you with live chat sessions
  • Remember your currently open games


These cookies allow us to monitor the performance and use of our website, such as:

  • The effectiveness of our advertising
  • Test the effectiveness of updates and potential updates to our website
  • Allow our partners to determine if our visitors also visited their website


These cookies allow us to provide you with services in conjunction with our 3rd party partners, and provide features such as:

  • Allowing you to interact with social media such as Facebook
  • Allowing 3rd party advertisers to provide adverts that are felt to be of interest to you when you log onto their sites


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