Most common issues

Depending on your internet speed it might take a while before the game can be downloaded to your system. The screen will remain black until it has enough of the game to begin loading. Please be patient and wait for it to complete.

Intel® or AMD®, 2GHz or faster processor, 2GB of RAM (4GB recommended), Windows® 7 / 8 / 10

Check if you have any popup blocker enabled that will prevent the window from opening. Also make sure you have Javascript enabled in your browser. Check the settings of your browser to turn Javascript on.

First check the registration email you received from Altinstar and see if your login and password works. If you didn't receive the registration email you may have entered the wrong email address. Use the Altinstar Contact page to contact us. Make sure you tell us your correct email address and username.